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FAQ

GETTING STARTED

How to make a purchase:

To purchase goods,

To finalise the sale, we need to know a little about you; after the checkout you will be asked to enter some details, such as shipping and contact information. If you're already a member, just enter in your email and password to proceed at this point.

  1. navigate to the product from the catalogue
  2. add the product to your cart using the add to cart link
  3. click the proceed to checkout button, or navigate to the checkout manually.

 

Note: Some items are restricted and are not available for purchase without prior consent from the store owner.

 

PURCHASING INFORMATION

1. How long does it take for me to receive my goods?

Some of the goods available need to be shipped from overseas, and therefore have a 4-6 week lead time. We endeavour to stock popular items locally.

You will receive a notification of how long a particular product will take, within 24 hours of submitting an order.

If paying by credit card, your card will not be debited until the products ship locally out to you.

2. What forms of payment are accepted?

We accept all major New Zealand credit cards.

We also accept these forms of payment with prior arrangment:

Please note: these forms of payment must have prior consent from Fujimae NZ. Cheques must clear or payment must be received before goods are ordered from suppliers.

  • Cheques (By Post)
  • Bank Cheques (By Post)
  • Direct debit. (A Direct bank transfer of funds using online banking, or manually through your bank)

NOTE: Signatures are required when products are delivered, so a P.O Box will not be accepted for product deliveries; please provide street or business addresses.

3. Sizing?

Uniforms: All measurements are in centimeters.

S - small, M - medium, L - Large, XL - extra large, and T = centre metres tall.

T/00 - 120cm ,measured from the shoulder to the foot
T/0 - 130cm
T/1 - 140cm
T/2 - 150cm
T/3 -160cm
T/4 - 170cm
T/5 -180cm
T/6 - 190cm
T/7 -200cm
 

TECHNICAL/SYSTEM REQUIREMENTS

1. Do you use cookies?

Yes, we do use cookies that enable us to better personalize your learning experience and are created when you register on our site. Cookies are small pieces of information that are stored by your browser on your computer's hard drive and are currently the most efficient and complete way to track all of the elements you use within the site. We use cookies to give you a better experience, not to infringe on your privacy.

2. What browsers can I use with this site?

Fuji Mae New Zealand requires an internet browser with a screen resolution running above 800x600 preferably at least 1024x768,your browser should support javascript and SSL (HTTPS).

These could include: 

  • Internet Explorer 5.0 or later
  • Mozilla
  • Safari
  • Konquerer

3. What is the recommended connection speed required to view the site?

Fuji Mae New Zealand Ltd was built using HTTP and CSS and is optimised, so should require minimal bandwidth. This means the site should perform well on 56k modems through to dsl or Citylink.

If you have any queries or would like to raise issues or futher questions please inform us through our contact form